At ShopifySmartly.pk, we want our customers to be happy with their orders. We try our best to send the right and good-quality products. Please read our exchange policy before placing your order.
1. Exchange Eligibility
Exchange is available only for orders delivered within Pakistan.
You can request an exchange if the product you received is:
- Damaged
- Defective or not working
- Wrong item
- Different from the item you ordered
- Missing parts or accessories
- Not as shown or described on our website
2. Exchange Request Time
You must contact us within 48 hours of receiving your order if there is any problem with your product.
Requests made after 48 hours may not be accepted.
Please contact us as soon as you find a problem with your order.
3. Product Condition
To get an exchange, the product must:
- Be unused and unworn
- Be in its original condition
- Be in the original packaging
- Have all tags, parts, accessories, and manuals, if included
- Not have any damage caused by the customer
We may not accept an exchange if the product has been used, worn, washed, damaged, or changed after delivery.
4. Opening Video
We strongly recommend making a complete opening video when you receive your parcel.
The video should clearly show:
- The sealed parcel before opening
- The parcel being opened
- The product inside
- The product and its condition
An opening video can help us check your claim quickly.
If there is no opening video, we may still review your request, but approval is not guaranteed.
5. How to Request an Exchange
If you receive a damaged, defective, or wrong product, contact us within 48 hours.
Please provide:
- Your order number
- Your name
- Your contact number
- A short video, if possible
- A clear opening video, if available
- A short reason for the exchange
Our team will review your request.
If your request is approved, we will tell you how to return the product.
6. Product Check
After we receive the returned product, our team will check it.
If the product is found to have a valid issue, we will process the exchange.
The exchange may be for:
- The same product, if available
- A similar product, if the same product is not available
If the same product is not available, we will contact you and discuss the available option.
7. Exchange Shipping Charges
Shipping charges may apply for an exchange.
If the wrong, damaged, or defective product was sent by ShopifySmartly, we may cover the exchange shipping cost.
If the issue is not covered by this policy, the customer may have to pay the shipping charges.
8. Non-Exchangeable Products
The following products may not be exchanged:
- Products reported after 48 hours of delivery
- Used or worn products
- Products damaged by the customer
- Products without their original packaging
- Products with missing parts or accessories
- Products changed, repaired, or modified by the customer
Some products may also have special exchange rules. These rules will be mentioned on the product page when needed.
9. Change of Mind
We do not offer exchanges just because you:
- Changed your mind
- Do not like the product after receiving it
- Do not want the product anymore
Please check the product details carefully before placing your order.
10. No Cash Refund
ShopifySmartly mainly offers exchange for eligible products under this policy.
A cash refund is not normally provided unless ShopifySmartly agrees to it in a special case.
11. Wrong or Missing Items
If you receive the wrong product or some part of your order is missing, please contact us within 48 hours of delivery.
Please send clear photos and videos so we can check the issue.
After checking your claim, we will provide the correct item or another suitable solution where possible.
12. Delivery Problems
Please check your parcel when you receive it.
If the parcel looks open, broken, or damaged, please take photos or a video before opening it and contact us as soon as possible.
13. Final Decision
All exchange requests are checked by the ShopifySmartly team.
We have the right to approve or reject an exchange request based on the condition of the product and the information provided by the customer.
Our goal is to deal with every valid request in a fair way.
14. Contact Us
For exchange requests or questions about your order, please contact us:
Email: shopifysmartlypakistan@gmail.com
Phone/WhatsApp: Please contact us using the contact details shown on our website.
