At ShopifySmartly.pk, we want to give our customers a safe and fair shopping experience. Please read this policy before placing your order.
1. General Refund Policy
ShopifySmartly.pk does not offer refunds as a normal practice.
Before placing an order, please check:
- Product pictures
- Product details
- Size and color
- Product features
- Other information given on the product page
Once an order is confirmed and processed, it cannot normally be refunded.
If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery. We will review your request and may offer an exchange according to our Exchange Policy.
2. Order Cancellation
You can request to cancel your order before it is dispatched.
Cancellation requests will be checked by our team and may be accepted or rejected depending on the order status.
Once the order has been dispatched, it cannot be cancelled.
If an approved cancellation is possible, the payment may be returned or adjusted based on the payment method used and the available payment system.
3. Cash on Delivery Orders
For Cash on Delivery orders, please make sure you are ready to receive the parcel.
If you do not want the order, please contact us before dispatch to request cancellation.
After dispatch, cancellation may not be possible.
Repeated order cancellations or refused parcels may affect future orders.
4. Sale & Clearance Items
Sale and stock clearance products are usually final sale.
They are:
- Non-refundable
- Non-exchangeable
However, if you receive a damaged, defective, or wrong product, you may contact us within 48 hours of delivery. Your request will be checked under our Exchange Policy.
5. Damaged, Defective, or Wrong Products
If you receive a product that is:
- Damaged
- Defective
- Not working
- Different from what you ordered
- Missing important parts or accessories
please contact us within 48 hours of delivery.
The product should be:
- Unused
- Unworn, where applicable
- In its original condition
- In its original packaging
Please provide clear pictures and videos of the product.
A complete parcel opening video is strongly recommended. It helps us check the problem and process your request faster.
If your request is approved, we may offer an exchange for the same product or a similar product.
Please see our Exchange Policy for full details.
6. No Refund for Change of Mind
Refunds are not offered if you simply:
- Change your mind
- Do not like the product after receiving it
- No longer need the product
- Ordered the wrong product
- Ordered the wrong size, color, or design
Please check all product details carefully before placing your order.
7. Customs Duties & Taxes
International orders may have extra charges such as:
- Customs duty
- Import tax
- Government charges
- Import tariffs
- Other local charges
These charges are not included in our product price or shipping charges.
All customs duties, taxes, and other import charges are the customer’s responsibility.
ShopifySmartly.pk does not control these charges and cannot tell you the exact amount before delivery.
If you refuse to pay customs charges and the parcel is returned, delayed, or abandoned, a refund or free re-shipping will not be provided.
8. Incorrect or Incomplete Address
Customers are responsible for providing the correct delivery information.
Please make sure your:
- Name
- Phone number
- Address
- City
- Other delivery details
are correct before placing your order.
An incorrect, incomplete, or unclear address can cause delivery delays or failed delivery.
If the parcel has already been processed or dispatched because of an incorrect address, a refund may not be available.
Extra delivery charges may also apply if the parcel needs to be sent again.
9. Refused or Unaccepted Parcels
If a customer refuses to accept a parcel after placing an order, the order may be treated as a failed delivery.
Any extra shipping or return charges may be charged where applicable.
Repeated refused orders may result in future orders being restricted or cancelled.
10. Fraud & False Claims
ShopifySmartly.pk keeps order and delivery records to help protect both customers and our business.
This may include:
- Order details
- Product details
- Dispatch records
- Delivery records
- Parcel pictures or videos
- Customer communication
False claims, fake damage claims, or misuse of the refund and exchange policy may be rejected.
If a customer makes an unjustified payment dispute or chargeback, we may provide the available order and delivery records to the payment service or bank for review.
We always encourage customers to contact us first so we can try to solve the problem.
11. Final Decision
Every refund, cancellation, and product issue is checked by the ShopifySmartly.pk team.
ShopifySmartly.pk has the right to approve or reject a request based on the order details, product condition, and the rules in this policy.
Our goal is to deal with every genuine customer issue in a fair and simple way.
12. Contact Us
If you have any questions about refunds, cancellations, or your order, please contact us:
Email: shopifysmartlypakistan@gmail.com
Phone/WhatsApp: Please use the contact details shown on our website.
