At ShopifySmartly.pk, we try our best to process and deliver every order quickly and safely. Please read our shipping policy before placing an order.
1. Delivery Across Pakistan
We deliver orders across Pakistan.
- Delivery Charges: PKR 250
- Estimated Delivery Time: 3–5 working days
- Tracking: Tracking details are shared through WhatsApp after dispatch.
Delivery time may be different for some areas.
2. Delivery Time
Our normal delivery time is:
3–5 working days
Delivery time starts after your order has been processed and dispatched.
Delivery may sometimes take longer because of:
- Public holidays
- Weather
- Courier delays
- Remote areas
- Incorrect address or phone number
- Other delivery problems
Delivery times are estimates and are not guaranteed dates.
3. Order Processing & Dispatch
After you place your order, our team will process and pack it.
For Cash on Delivery orders, we may contact you to confirm your order before dispatch.
Once your order is packed and handed over to the courier, it will be dispatched.
You will receive tracking information through WhatsApp after dispatch.
4. Order Tracking
After your order is dispatched, we will share the tracking details through WhatsApp.
You can use the tracking information to check the delivery status of your order.
Please note that tracking information may take some time to become active after the courier receives the parcel.
5. Delivery Address
Customers are responsible for providing the correct delivery information.
Please make sure you provide:
- Full name
- Complete address
- House or building number
- Street or area
- City
- Correct phone number
An incorrect or incomplete address may cause delivery delays or failed delivery.
If the parcel needs to be sent again because of an incorrect address, extra delivery charges may apply.
6. Delivery Attempts
The courier may call or contact you before delivery.
Please make sure your phone is available when your order is out for delivery.
If you miss the courier’s call, please contact the courier or respond to their message when possible.
Delivery times and routes are decided by the courier company and may change.
7. Order Cancellation & Changes
Customers may request an order cancellation or change within 2 hours of placing the order.
After 2 hours, the order may already be in processing, packing, or dispatch, so changes or cancellation may not be possible.
Once an order has been dispatched, it cannot normally be cancelled.
If you need to change or cancel your order, please contact us as soon as possible.
8. Undelivered or Refused Orders
If a customer refuses to receive an order or is not available to receive the parcel, the courier may return the parcel to us.
If the parcel is returned because of:
- Customer refusal
- Wrong address
- Incomplete address
- Wrong phone number
- Customer not available
- Failure to receive the parcel
additional delivery or reshipping charges may apply. Repeated refused or failed orders may affect future orders.
9. Free Shipping
Free shipping is available on orders of PKR 2,999 or more.
Orders below PKR 2,999 have a delivery charge of PKR 200.
Free shipping applies to eligible orders delivered within Pakistan.
10. Delivery Delays
We always try to deliver orders within the estimated delivery time.
However, some delays may happen because of:
- Courier delays
- Weather conditions
- Public holidays
- Incorrect address
- Remote-area delivery
- Road or transport problems
- Unexpected delivery issues
Such delays do not automatically qualify an order for cancellation or refund.
11. Product Availability & Pricing Errors
In some cases, ShopifySmartly.pk may need to cancel an order because of:
- Product being out of stock
- Wrong product price
- Website or system error
- Payment problem
- Incorrect product information
- Security or fraud concerns
- Other problems that stop us from completing the order
If an order is cancelled by us after payment has been received, the applicable amount will be returned according to our Refund Policy and payment method.
12. Important Information
- We deliver across Pakistan.
- Standard delivery charges are PKR 250.
- Normal delivery time is 3–5 working days.
- Tracking details are shared through WhatsApp after dispatch.
- Delivery times are estimates and may sometimes change.
- Customers must provide correct address and contact details.
- Once an order is dispatched, cancellation is normally not possible.
- Extra delivery charges may apply for returned or reshipped orders caused by the customer.
